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【獵頭職位：深圳需要一位 Development Manager 】聯(lián)系人：Peter-Li，郵箱：hr@kthr.com，微信也可查詢職位啦！打開手機微信，搜號碼“KTHR_COM”或查找微信公眾帳號“KT人才”或掃描以上二維碼即可添加，歡迎大家關(guān)注！ Key Accountabilities: -Building strong partnership relationships with customers. -Manage support requests and co-ordinate IT Shenzhen/IT HK support teams to deliver within agreed timescales. -Schedule development, testing and maintenance to ensure appropriate quality checks have been completed. -Manage customer projects and oversee implementations for on time delivery. -Review service failures and produce incident reports when required. -Validate, negotiate and process service credits. -Produce and maintain service improvement plans. -Manage resources in IT Shenzhen. -Ensure appropriate documentation is in place for specific support requirements. -Organize and chair monthly/quarterly review meetings. -Identify project opportunities -Produce ad-hoc reports when required. -Lead, train and manage delivery team to reach the company KPI. Job Requirements: -Proven experiences to lead a large delivery team. -Tenacious problem solver, will own issues until full resolution. -Excellent communication skills, both written and verbal with great attention to detail. -Strong rapport and relationship building skills with both internal departments and external customers. -Excellent networking skills, ability to navigate organizations and build strong relationships with C level leaders. -Strong negotiation skills. -Experience of working with public sector clients (specifically with commercial involvement). -A good level of business awareness and commercial acumen. -Ability to create wow / delighter moments with customers. -Strong organizational, time management and prioritization skills. -Able to take a creative approach to situations and problem solving. -Extensive experience in a Service Delivery role. -Strong Experience in the IT industry with a good understanding of Internet Technologies (at least 10 years or above). -Foundation level understanding of Project Management. -Understanding of IT industry working practices / methodologies -ITIL foundation certification desirable but not essential. Key Performance Indicators: -Strive towards a world class target of 80% above utilization rate -Ensure high End of Ticket Ratings through world class Service Delivery Management. -Regular engagement within the portfolio, including onsite (minimum once week). -Contribute to install base growth by identifying new business / upgrade opportunities. -Control credit memos through good administrative control and negotiation on service failures. The candidate is expected to continually develop and strengthen the relationships through pro-active and personable interactions. Success in the role requires: -A passion for working with people and the ability to quickly build rapport. -The ability to identify opportunities to delight and wow customers. -Effective service delivery and escalation management. -A creative approach to problem solving. -Effective communication and negotiation skills at all levels, technical through to Portfolio managers. -Cost and business acumen. -Fluent speaking in both English and Cantonese - Excellent communication skills in English, both written and verbal. Fluent in speaking Cantonese is a plus. |
